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Shipping & Return Policy

Be Sure You Understand Our Policies

Shipping, Return and Tax Policy

If you’re reading this, then you have either purchased from us or are considering purchasing from us, so let us start out by saying THANK YOU! We value the trust you have placed in us to fulfill a need that you have. Your happiness is our happiness, so we want to do whatever we can to earn and keep your trust.

General Shipping Information

  • We ship to all 50 states as well as the following countries, including but not limited to: Canada, Australia, Mexico, Netherlands, Norway, South Africa and the UK
  • Don’t see your country listed? Email us at webmaster@lubricationspecialties.com
  • We are closed for all major holidays — orders placed on holidays ship the following business day.
  • Orders placed during the weekend will ship the following Monday.
  • Orders placed before 12 p.m. ET typically ship the same business day.
  • We collect sales tax on orders shipped to any state that requires local sales tax be added to the order total on remote purchases, including any shipping charges.

Cost of Shipping

Shipping is free within the contiguous United States for orders over $49.00. (Most orders under $49.00 are excluded, including but not limited to: discounts, coupons, rebates, points redemption in which the total discount is less than or equal to $49.00.) This policy is subject to change without notice.

Alaska, Hawaii and international shipping rates are calculated at checkout. You get the best rate available to us; we do not add to this expense.

CUSTOMS, DUTIES, AND TAXES

Some Hot Shot’s Secret customers may request purchased product(s) be shipped outside of the United States. While Hot Shot’s Secret makes no guarantee that it can or will honor such request, when it does, the customer (aka recipient) is the importer of record and must comply with all applicable laws and regulations of the destination country.

Recipients of international shipments may be subject to import/export taxes, fees and customs duties (“Import Fees”), levied by the customs office of your shipping destination and/or the country of origin. Import Fees vary according to the customs regulations of the destination country. Components that play a role in import fee calculations are (among others):

  • Product HTS code and price
  • Shipping costs and package weight
  • Customs clearance channel/broker
  • Import taxes based on custom duty amounts

Customs policies vary widely by country. Some countries do not charge import fees for shipments that fall below a minimum value. Contact your broker or the customs office of the destination country for more information.

IMPORT REGULATIONS

The recipient is the importer of record and must comply with all applicable laws and regulations of the destination country. Customs delays can affect original delivery estimates.

  • When ordering Hot Shot’s Secret products from hotshotsecret.com, lubricationspecialties.com, an online marketplace (e.g. Amazon, eBay, etc), or any other platform, you are responsible for assuring that the product can be lawfully imported to the destination country and assume any and all risks of such importation.

How Will You Ship My Product?

Orders eligible for free shipping will ship by a carrier determined by Hot Shot’s Secret. Among the carriers we use are FedEx, UPS and USPS. A tracking number is emailed to you once your order has shipped. For orders that do not qualify for free shipping, you are provided with an array of shipping options at checkout, including expedited shipping when available.

Other Helpful Things to Know

Can I cancel my order?

You may cancel your order any time before it ships. We do have fast turnaround times, so be sure to contact us as soon as possible either by phone or email.

Not satisfied with your order?

Our products are backed by a 100 percent happiness guarantee. If you are not satisfied with your purchase or if it did not solve your problem, we will give you a no-hassle refund. Learn more here.

What if my order is damaged, defective or incorrect?

Though we try our best to avoid them, mistakes happen. Should you find yourself with a damaged, defective or incorrect order, please contact us at 800-341-6516 or shipping@lubricationspecialties.com and we will do everything we can to make things right.