Shipping, Return and Tax Policy
If you’re reading this, then you have either purchased from us or are considering purchasing from us, so let us start out by saying THANK YOU! We value the trust you have placed in us to fulfill a need that you have. Your happiness is our happiness, so we want to do whatever we can to earn and keep your trust.
General Shipping Information
- We ship to all 50 states as well as the following countries, including but not limited to: Canada, Australia, Mexico, Netherlands, Norway, South Africa and the UK
- Don’t see your country listed? Email us at email@example.com
- We are closed for all major holidays — orders placed on holidays ship the following business day.
- Orders placed during the weekend will ship the following Monday.
- Orders placed before 12 p.m. ET typically ship the same business day.
- We collect sales tax on orders shipped to any state that requires local sales tax be added to the order total on remote purchases, including any shipping charges.
Cost of Shipping
Shipping is free within the contiguous United States for orders over $49.00. (Most orders under $49.00 are excluded, including but not limited to: discounts, coupons, rebates, points redemption in which the total discount is less than or equal to $49.00.) This policy is subject to change without notice.
Alaska, Hawaii and international shipping rates are calculated at checkout. You get the best rate available to us; we do not add to this expense.
How Will You Ship My Product?
Orders eligible for free shipping will ship by a carrier determined by Hot Shot’s Secret. Among the carriers we use are FedEx, UPS and USPS. A tracking number is emailed to you once your order has shipped. For orders that do not qualify for free shipping, you are provided with an array of shipping options at checkout, including expedited shipping when available.
Other Helpful Things to Know
Can I cancel my order?
You may cancel your order any time before it ships. We do have fast turnaround times, so be sure to contact us as soon as possible either by phone or email.
Not satisfied with your order?
Our products are backed by a 100 percent happiness guarantee. If you are not satisfied with your purchase or if it did not solve your problem, we will give you a no-hassle refund. Learn more here.
What if my order is damaged, defective or incorrect?
Though we try our best to avoid them, mistakes happen. Should you find yourself with a damaged, defective or incorrect order, please contact us at 800-341-6516 or firstname.lastname@example.org and we will do everything we can to make things right.