Shipping, Return & Tax Policy
If you’re reading this then you have either purchased from us or are considering purchasing from us so let us start out by saying THANK YOU! We value the trust you have given us to fulfill a need that you have, your happiness is our happiness so we want to do whatever we can to earn and keep your trust.
General Shipping Information:
• We ship to: All 50 states, Canada and Australia
• We are closed for all major holidays – orders will ship the following business day.
• Orders placed over the weekend will ship the following Monday
• Orders placed before 12 p.m. ET typically ship out the same business day
• We collect sales tax on orders shipped to any state which requires that local sales tax be added to the order total on remote purchases, including any shipping charges.
Cost of Shipping:
• Free shipping to the contiguous U.S. for orders over $10.00 (Excludes most orders under $10.00. Including but not limited to discounts, coupons, rebates, points redemption; in which total discount is less than or equal to $10.00. Subject to change without notice.)
• Alaska, Hawaii and International rates are calculated at checkout at the best rate available to us. We do not add to this expense.
How will you ship my product?
• Orders eligible for free shipping will ship by a carrier determined by Hot Shot’s Secret. Some of the carriers we use are: FedEx, UPS and USPS. A tracking number will be emailed to you once your order has shipped.
• For orders that do not qualify for free shipping, you will be provided an array of shipping options at check-out including expedited shipping when available.
Other helpful things to know:
Can I cancel my order?
• You may cancel your order any time before it ships. We do have fast turnaround times though so be sure to contact us as soon as possible either by phone or email. (links or info)
Not satisfied with your order?
• Our products are backed by a 100% happiness guarantee, if you are not satisfied with your purchase or if it did not solve your problem we will give you a no hassle refund. Learn more here.
Damaged, Defectives and Incorrect Orders
• Though we try our best to avoid them, mistakes happen. Should you find yourself with a damaged, defective or incorrect order please contact us at 800-341-6516 or firstname.lastname@example.org and we will do everything we can to make things right.